Facilitator: Deirdre Madden, Disability Support Service, UCC
There were a plethora of very practical initiatives outlined in this group, as service providers have been fast to respond to the need to support service users in their homes.
- Many staff and service users are unfamiliar with IT, so engaging with and understanding the potential of AT is more challenging
- GDPR and service policy challenges around accessing even something as basic as video conferencing tools and facilities
- Some service users with basic Doro phones are unable to access smart tech options
- Facebook groups created for service users to stay connected with each other and with the services in Enable Ireland Adult Services
- Challenges around agreements for online safety, privacy & policies for these Facebook pages
- Email & Microsoft Teams video calls are being used to sustain therapy delivery.
- Home visits are ongoing: to support service users with complex needs and their families. Therapists have emailed details of therapy programmes to staff and then use video calls for follow through, using Microsoft Teams.
- Co-Action Service in West Cork has some resources and established policies on “tele-therapies” which were developed well before current crisis. These will be shared once available.
- Microsoft are supporting Enable Ireland in the establishment of Virtual Service Centres using Teams. This Virtual Service will offer adult service users a menu of service options, akin to a restaurant menu. Options will include online leisure classes such as wheelchair Zumba, music, theatre and music. Learning from this over the coming weeks will be shared through CHAT.
- Enable Ireland Cork have created an AT email to facilitate communication between service users and staff on AT issues they may be experiencing at home.
- Suggestion for CHAT: Closed Facebook Group across all strands/ breakout rooms for people to share challenges and solutions.